Services

Customer Service:

We stand behind each and every product we sell and are willing to offer support to our clients who need a little help. We only ask that you do the following:

• Read the "read me" file that came with the template package.  Also look through the topics in our Help Center or on our FAQ page. Most of your answers are there.  It doesn't hurt to look through the Front Page help files.
   

• If you do have a problem, please email or telephone us.  You can find this information on our Contact page.  We will return your email or phone call as soon as possible during our normal business hours.
   

• If we make a mistake (heaven forbid) in a theme or template element or in packaging, we will correct the situation and email you a replacement copy immediately.
   

• Time marches on and new software is introduced.  Any theme and template package that was originally designed for FrontPage 98 will also work in FrontPage 2000 and 2002.  We can make no guarantees as to how our templates will work in future versions to come.  (Memo to self...take that "predicting the future" course as soon as possible.)
   

• We do our best to make our templates viewable in as many browsers and versions as possible.  Please note that we no longer optimize our packages for Netscape 4 versions.  Getting our templates to look perfect in all browsers is our goal, but we still run into problems from time to time.  It is the end user's responsibility to have some basic knowledge of what will (and what won't) work in the various browsers and then tweak your templates pages to fit your viewing audience.